Frequently Asked Questions
Everything you need to know about your Fujifilm experience.
What is the standard shipping time for cameras and lenses?
We offer insured shipping on all hardware. Standard delivery typically takes 3-5 business days, while express options are available for next-day delivery on orders placed before 2 PM.
Do all Fujifilm cameras come with a manufacturer warranty?
Yes, all new Fujifilm X-Series and GFX System cameras, as well as Fujinon lenses, include a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronic goods?
You can return items within 30 days of purchase. For a full refund, products must be in original condition with all packaging, manuals, and accessories included. Hygiene-sensitive items like earphones are excluded if unsealed.
Can I book a sensor cleaning or repair service online?
Absolutely. You can schedule professional sensor cleanings and technical repairs through our Service & Support portal. We also offer a 'Check & Clean' service at our physical House of Photography locations.
Do you offer trade-in programs for old photography gear?
Yes, we provide a competitive trade-in service. You can receive a valuation for your existing equipment to be used as credit towards the purchase of new Fujifilm bodies or lenses.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay for eligible high-value equipment purchases.